No Products in the Cart
The following items cannot be returned:
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved and we receive the product you wish to exchange, the replaced item will be shipped to you.
The following refund options are supported:
Please note some orders may only be eligible for store credit.
The warranty card entitles you to a one-time repair of the piece - free of charge. Drip Store will repair the item if you experience any defects in craftsmanship or breakage due to manufacture defects. Warranty is voided on user damage issues (i.e: water damage, accidental breakage, etc.) There is a £50 GBP/$60 USD repair fee if you encounter future damage or faults.
For instructions on how to ship the returned products, refer to the email received after placing the return request. This email contains shipping details, how to ship and where to ship.
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval, if denied the product will be shipped back to you within the working week.
Drip Store accepts returns/exchanges within 14 days of the date your item was delivered. If you have additional questions please contact customer support via email Info@dripstoreww.com or via our customer support chat button.