Refund policy

How do i return?

  • Visit our returns center
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

  • Within 14 days from the date of delivery
  • In unused and resellable condition
  • In the original packaging with all the tags intact

What items are non-refundable? 

 The following items cannot be returned:

  • Gift cards
  • Discounted/Sale items (if applicable)
  • Mouth Jewellery (Grillz)
  • Custom Orders/925 Silver Orders

The item I received is damaged!

If the purchased product is faulty, reach out to us within 14 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved and we receive the product you wish to exchange, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method
  • Refund to store credit (if applicable)

Please note some orders may only be eligible for store credit.

What about my warranty card?

The warranty card entitles you to a one-time repair of the piece - free of charge. Drip Store will repair the item completely free of charge once if you experience any defects in craftsmanship or breakage due to manufacture defects. There is a £50 GBP/$60 USD repair fee if you encounter future damage or faults.

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request. This email contains shipping details, how to ship and where to ship.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval, if denied the product will be shipped back to you within the working week.

My question is not addressed...

Drip Store accepts returns/exchanges within 14 days of the date your item was delivered. If you have additional questions please contact customer support via email or via our customer support chat button.