Frequently Asked Questions
Frequently Asked Questions
Q: Is it Safe to order Online at Dripstoreww.com
A: YES! Dripstoreww.com uses state of the art secure servers to safeguard your private information & 3D Secure software to stop scammers purchasing from our website or stealing your information.
Q: Is DripStoreww.com Legit?
A: YES! Drip Store has become one of the most respected Hip Hop Jewelry companys in its area.
Q: Where are you Located?
A: We are located in Manchester, United Kingdom, however we offering FREE worldwide shipping to over 175 countries.
Q: Which Payment Methods do You Accept?
- All major credit/debit cards such as: Visa, MasterCard, American Express, Discover, Maestro, JCB. etc…
- Pre-Paid Debit Cards
- PayPal Express/E-cheque
- Bank/Wire Transfer
- Credit Cards
Q: How Much is Shipping and How Long Does it Take for Delivery?
Standard Delivery (3-5 Working Days)
Europe - Free For All Orders
Our EU customers will not need to pay any duty or VAT to clear customs
Canada - Free For All Orders
Standard Delivery (5-8 Working Days)
Please make sure your shipping details are up to date. If we ship out an order and it is returned due to invalid\incorrect address or recipient not being home on multiple occasions we will ask the customer provides another payment to cover the re-shipping cost.
Q: How Long Do Customs Take?
A: We give 6 - 12 weeks estimated production time for all custom orders and 925 sterling silver orders. Please keep this in mind when ordering as we will not offer a refund because you were unaware of production/shipping times.
Q: How Do I Order?
A: Orders can conveniently be placed at DripStoreww.com 24/7. It's a fast and easy process! New? Use Code: 'DRIP10' For 10% off your first order.
Q: My Tracking Number Does Not Work?
A: Please allow up to 24 Hours for the Tracking Number to update.
Q: How Do I Fit Your Grillz To My Teeth?
A: All Grillz come with professionally written instructions that will guide you through the step by step process of fitting them to to your mouth perfectly.
Q: How Long Does The Lifetime Warranty Last??
A: At Drip Store we are committed to providing the highest standard of jewelry – which is why we offer a Lifetime Guarantee for all purchases of Gold Plated/Vermeil jewelry. If your product damages, fades, or stops working under normal wear, the Guarantee entitles you to a one-time replacement of the piece - free of charge. This Warranty is voided on any user damage issues (i.e: scratches, accidental breakage, water damage).
If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.
All of our Customized Necklaces are guaranteed under our Lifetime Warranty. This warranty entitles you to a one-time repair of the piece - free of charge. Drip Store will repair the item if you experience any defects in craftsmanship or breakage due to manufacture defects. Warranty is voided on any user damage issues (ie: water damage, accidental breakage, etc) .There is a £60 GBP repair fee if you encounter future problems, only for repairable items.
Q: I didn't receive my order but the tracking says delivered?
A: Drip Store is not liable for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbours or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to us and we will file a claim with the shipping provider. Based on the outcome of the claim, we may or may not be able to replace your order.
Q: Is Your Jewelry Made With Real Gold/Silver/Rhodium?
A:Yes, we only use 18k - 24K yellow gold, real .925 sterling silver, and genuine white/black rhodium. All of our products are thoroughly tested for quality and durability before, during and after production. We meet all regulations set by the Jewelry Vigilance Committee.
Q: What is your returns/refund policy?
A: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items can only be returned if they meet one or all of the following
- If the item is damaged or faulty due to our own error then you are eligible for a return, exchange.
- if the item was sent in the wrong size
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
*Mouth Jewelry is not eligible for a refund for hygiene reasons. Only regular priced items may be refunded\exchanged unfortunately sale items cannot be refunded. Unless it is damaged due to our own error, we sent the incorrect product/s or if the product you received is the incorrect size*
Q: How should i store my jewelry?
A: Jewelry should be kept dry. If your jewelry is not used frequently, keep it stored in the provided dust bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewelry with rubber products. Always remove your jewelry when applying colognes, perfumes or other chemical products.
Chlorine, especially at elevated temperatures, can permanently damage or discolor your gold jewelry. Gently clean your gold or vermeil jewelry with a soft polishing cloth. Be sure not to over-polish jewelry, especially vermeil, because it can damage the finish.
Q: What makes your jewelry different to any other brands?
A: Our gold plated products are finished using the same quality specifications as our vermeil jewelry. The process we use is the highest quality plating available. This process allows our gold plated jewelry to last longer than any typical gold plating you may be used to. We are constantly working to improve processes to ensure our products never fade, tarnish or break.
Q: I cant find the answer to my question?
A: If we are unable to answer your question, please visit the messenger tab and provide us with the question and how we can assist you. We will respond to the request within 24 hours during business hours. You may reach out to us directly at Dripstoreworldwide@gmail.com, be sure to include your name, order number, and any other important information that will allow us to better serve your request.
Q: Important Links.